Everyone talks about horrible customer service, what they fail to mention is horrible customers.
I work in customer service and I pride myself on doing a good job. I love to help and I love the challenge at fixing an issue. Basically I answer the phone and field questions, queries and TRY to solve problems.
The thing is so many people forget, they may be frustrated or annoyed by an issue. But when I pick-up the phone it is the first time I am hearing about it.
My computer is not magic, I can not press a button and immediately solve the worlds oil issues. Not all computers work the same, just beacuse your bank can look you up using your DOB and name does not mean the one I use will.
If I ask a question it is no because I do not believe you, but rather I know nothing about what you have experienced, I am not with you please answer me so i can help.
Please do not tell me about your cat which makes noises like a goat. Please do not use graphic sexual details, I only want to know what is wrong so I can fix it.
Please don't scream at your kids and in my ear.
Let me do my job, let me solve your problems and then say thank you.
Wednesday, June 8, 2011
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